RoseGold & Black Pty Ltd strives to ensure security, integrity and privacy of personally identifiable information of its customers. RoseGold & Black uses a variety of physical and electronic security measures to keep personal information secure from misuse, loss or unauthorised access, modifications or disclosure, including restricting physical access to its offices, firewalls and secure databases. Our website www.rosegoldandblack.com uses Secure Socket Layer technology (SSL) encryption to protect all your personal information and credit card details. We follow all PCI-DSS requirements & industry standard encryptions. 

RoseGold & Black Pty Ltd does not & will not sell any of your personal data to any third party. However data is shared with the following categories of companies as an essential part to being able to provide our services to you.

-       Professional companies responsible for dispatch & returns such as the delivery companies chosen by you at checkout.

-       Professional service providers such as our advertising & marketing partners

-       Professional analytic tool providers

-       Law enforcement, NAB, AMEX & PayPal (fraud prevention & chargebacks), so we can help tackle fraud for any disputed purchases.

 How we collect your information

The ways that RoseGold & Black Pty Ltd obtains information from you:

- via email signup on www.rosegoldandblack.com website either at any point on the website located at the email gate or footer or at checkout & creating an account.

- through out of stock notification sign-up on a selected product. Please note that email subscription sign-up can be de-selected at time whether creating an account or signing up for a restock update.

- navigational information about where visitors go on our website, analytics & tracking.

- upon signing up at an event.

 Information provided during checkout

RoseGold & Black ensures that any personal information that you provide during the registration and checkout process is kept confidential. Upon checkout & placing an order you may save your address & information to your account for the purposes of faster checkout. Information provided at checkout will be used for;

-  To deliver your order to you

-  Send order update notifications via e-mail

-  To send you shipment update SMS’

-  Fraud prevention & detection – to protect & detect fraud against you or RoseGold & Black Pty Ltd

-  Google Customer Reviews (if you opt-in at checkout)

Your card’s security/CCV code is not stored at checkout & all payments are encrypted as per PCI-DSS requirements & industry standard encryptions. Your payment information is only used by RoseGold & Black Pty Ltd for payments, refunds & for fraud detection.

 Purchase history, saved items & wish-list items

Your purchase history, saved items & wish-list items are stored within your customer account. Purchase history is stored so you can easily look up past orders & re-order any items. Saved items are stored so you can add items to cart, checkout or save them for later. Wish-list items are stored for future purchase or can be shared with family or friends.

 Contact history

Your contact history is anything you have said to us over phone, chat, email or social media. This information is used to provide customer support & to train staff members to make sure you receive the best possible customer service.

 What do we do with your information

In order to provide our customers with the most efficient and enhanced service and to better understand your preferences, we may request information from you. All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and the RoseGold & Black privacy policy. We will primarily use your personal information to provide products and services to you and, for example:

- to send you information via e-mail about products, offers and news that may interest you. RoseGold & Black will only send you this information if you have opted-in to receive email or product notifications.
- to analyse customers visiting the www.rosegoldandblack.com website and learn about the interests & actions of our visitors in order to understand your interests and needs. This will help RoseGold & Black improve our products and services and deliver to you the type of content, offers and promotions that you are most interested in.
- to improve your web experience on www.rosegoldandblack.com, ensuring easy checkout & no errors while you are shopping & browsing.

 Non-personally identifiable information

Navigational information collected allows RoseGold & Black to see which areas of our website are most visited & helps us improve your experience online. Other information such as browser version, device & IP address information may be collected. This information is used to improve our website such as default options of currency to give you the best possible shopping experience additionally fraud & website protection.

 Cookies

RoseGold & Black uses cookies to help you place an order, remember the items in your shopping cart, recognise when you return to the website & analyse your visiting behavior.

You can choose to have your computer warn you each time a cookie is being sent to your browser or you can choose to turn off all cookies through your browser settings.

We also work with third party companies who use tracking technologies to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to www.rosegoldandblack.com.

 How to unsubscribe

If you subscribe to the RoseGold & Black email list, your email address will be used to receive information about new products and special offers. If you do not wish to receive updates after subscribing, you may remove yourself from the mailing list by logging in to your account and opting out of the mailing list or unsubscribing at the bottom of any email received.

 How to re-set your password

In the event that you have forgotten your password to your RoseGold & Black account, you can request a new password to be sent to your registered email address. Alternatively, you can email hello@rosegoldandblack.com for assistance and you will be sent a new temporary password to your email address. Upon receiving your new temporary password, you may change it in your 'My Account' tab for added security purposes.

 Third party links

RoseGold & Black Pty Ltd may suggest third party links from other sites to our customers. We are not responsible for any of the content on these sites and cannot be held liable for any possible damages incurred from that content.

Share with a friend

Where RoseGold & Black allows you to email products to another person such as sharing a wish list or your favorite products: you warrant that that the person to whom the email is addressed has consented to the email being sent; and indemnify RoseGold & Black, its servants and agents against all actions, claims and demands (including the cost of defending or setting any actions, claims and demands) arising out of or in respect of sending any email or any contravention of the SPAM Act 2003.

Text marketing terms and conditions

By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please contact us for more information. If you wish to opt-out please follow the procedures above.

We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text “HELP” to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

How to contact us

We always want to hear feedback from our customers. If you have any questions or feedback about our privacy policy or would like us to stop using your information. Please don’t hesitate to contact us here or our Customer Service team by emailing us at hello@rosegoldandblack.com

Updated: October 2024